It’s not just drivers that can be deactivated with the ride-hailing company Uber. Now riders can be as well. If your rating starts to drop as a rider, you might just find yourself dropped as well.
“Respect is a two-way street, and so is accountability,” explains Uber’s head of safety brand and initiatives. “Drivers have long been expected to meet a minimum rating threshold. While we expect only a small number of riders to ultimately be impacted by ratings-based deactivations, it’s the right thing to do.”
The things you would expect to drop your rider rating are on the list of very obvious no-nos, like violent or sexual behaviour, harassment, discrimination, and, of course, anything illegal: these could get you kicked off the Uber platform.
But there are a few other things to be careful of as well.
Being a messy eater, drinking, vomiting, slamming the door, being rude or belligerent are also on the list. If you do start dropping in your rating, you’ll get a few chances to fix things, and Uber will even send you a list of ideas for how to improve your rating. The tall and short of it is outlined in Uber’s updated community guidelines: treat everyone with respect, help keep one another safe, and follow the law.